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Refund and Returns Policy
Our Refund & Returns Policy
At Airtek, we stand behind the quality of our automotive solutions and strive for your complete satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our Refund & Returns Policy.
Eligibility:
- To be eligible for a refund or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Returns must be initiated within 5 working days of the purchase date.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Returns:
- To initiate a return, please contact our customer service team at sales@airtekcompressors.com to obtain a Return Merchandise Authorization (RMA) number.
- Please include the RMA number with your returned item to ensure prompt processing.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges:
- If you need to exchange an item for a different model or size, please contact us to arrange for an exchange.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, depending on your preference.
Non-Returnable Items:
- Certain items are not eligible for return or refund, including:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Customized or special-order items.
- Gift cards.
Contact Us:
- If you have any questions or concerns about our Policy, please contact us at sales@airtekcompressors.com
Policy Updates:
- Airtek reserves the right to update or modify our Policy at any time. Any changes will be posted on our website.
By making a purchase with Airtek, you acknowledge and agree to abide by the terms of this Refund & Returns Policy.